1. Information We Collect
- Personal Information: Name, email, phone number, and payment details when you place an order, sign up for rewards, or purchase a gift card.
- Automatically Collected Information: Device information, IP address, and browsing behavior through cookies.
- User-Generated Content: Reviews and Instagram posts tagged with our brand.
2. How We Use Your Information
- Process orders and payments through Toast.
- Enroll and manage your rewards account.
- Tailor marketing and promotions through cookies.
- Display user-generated content on our website and social media channels.
3. Sharing Your Information
We share your information only as necessary to provide our Services:
- With Toast: For online ordering, rewards, and gift card services.
- With Marketing Partners: For analytics and advertising using cookies.
- When Required by Law: To comply with legal obligations or enforce our Terms.
4. Cookies and Tracking
We use cookies to enhance your experience and deliver personalized ads. By using our Services, you consent to our use of cookies. You can opt out of targeted advertising or adjust cookie settings in your browser.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. SMS Communications and Privacy of Information
Collection and Use of SMS Information
When you provide your mobile phone number to Chicken Meets Rice, you consent to receive transactional and informational text messages related to your orders, reservations, rewards program, or other services you request. These messages may include order confirmations, delivery updates, promotional offers, or customer service communications.
Chicken Meets Rice will only use your mobile number for purposes consistent with your consent and this Privacy Policy. Your mobile number will not be sold, rented, or shared with third parties for their marketing purposes.
Opting Out of SMS Communications
You may opt out of receiving SMS messages at any time by replying “STOP” to any text message you receive from us. Once you opt-out, you will no longer receive text messages unless you re-enroll by providing your consent again. Message and data rates may apply, depending on your mobile carrier.
Non-Solicitation Policy
We respect your privacy and are committed to ensuring that your information is not used for unsolicited communications. Chicken Meets Rice will not use your SMS information to send unauthorized or spam messages. Our communications are intended to enhance your experience with Chicken Meets Rice and are limited to those relevant to your relationship with us.
Security of Your SMS Information
We take the security of your personal information seriously and implement industry-standard measures to protect your mobile number and other data from unauthorized access, use, or disclosure. Despite these efforts, no method of electronic communication is completely secure, and we cannot guarantee the absolute security of your information.
Third-Party Services
If you interact with us through third-party platforms or services (e.g., delivery apps, rewards programs), your mobile number and other information may be shared with those platforms only as necessary to fulfill your requests. These platforms have their own privacy policies, and we encourage you to review them.
Children’s Privacy
Chicken Meets Rice does not knowingly collect SMS or other information from individuals under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
For questions or concerns regarding this SMS policy or your personal information, please contact us at info@chickenmeetsrice.com or (408) 212-7928..
7. Your California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:
- Right to Know: You can request information about the categories and specific pieces of personal data we collect about you, the purposes for which we use it, and any third parties with whom we share it.
- Right to Delete: You can request the deletion of personal data that we have collected about you, subject to certain exceptions.
- Right to Opt-Out of Sale of Personal Data: Chicken Meets Rice does not sell your personal information. However, we may share your data with third-party partners for business purposes, as defined under the CCPA.
To exercise your CCPA rights, please contact us at:
Email: info@chickenmeetsrice.com
Phone: (408) 212-7928
We will verify your identity before fulfilling your request. You can designate an authorized agent to make a request on your behalf, provided the agent submits proof of their authority.
8. Do Not Track Signals
Our website does not respond to Do Not Track (DNT) signals. However, you can manage cookie preferences through your browser settings.
9. Your Rights
Depending on your location, you may have rights to access, update, or delete your personal information. Please contact us to exercise these rights.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the effective date. Your continued use of the Services indicates your acceptance of any changes.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at info@chickenmeetsrice.com or (408) 212-7928.